At Serpin, customer service is no longer just about ticket resolution or meeting basic service levels it’s about transforming every interaction into a strategic advantage. The “Customer Service” offering is built around AI-powered agents that go well beyond simple chatbots: these intelligent systems are designed to handle complex, multi-step queries, access multiple systems, and deliver complete solutions from a single interaction. The result is a faster, more efficient customer experience that boosts satisfaction while freeing human agents to focus on high-value work.
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Serpin AI Solutions combines senior-business leadership, product and change expertise, and hands-on technical AI agent implementation to deliver lasting transformation. Serpin leverages industry-leading tools and platforms including AI models such as OpenAI, Anthropic, Google Gemini, Llama, Mistral, and agents frameworks such as LangChain, AutoGen, Mindstudio, CrewAI. Infrastructure components include AWS, Azure, Pinecone, Weaviate, Qdrant.
Serpin Security and governance are core: private LLMs, guardrails, adherence to frameworks like SOC2 and HIPAA.
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Serpin AI is an enterprise-grade AI solutions provider that bridges strategic vision and technical execution. At its core, Serpin believes that “Where AI Means Business” meaning the adoption of artificial intelligence should deliver tangible, measurable value rather than remain a tech experiment.
Serpin combines seasoned leadership in business strategy, product development, and organizational change with deep technical expertise in AI agents. The company offers end-to-end support for firms.
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