Losing something on a flight can be frustrating, but thanks to the Air Bucharest Corporate Office, I had a positive experience retrieving my lost item. During a recent trip to Spain, my friend accidentally left his jacket on the plane. We assumed it was gone forever, but we decided to contact Air Bucharest’s corporate office just in case. To our surprise, they responded promptly and assured us they would check with their lost and found department. Within hours, they located the jacket and arranged for it to be returned to us. The level of efficiency and dedication they showed was remarkable. What stood out most was their genuine concern for our issue. Instead of giving us the usual runaround, they prioritized our request and followed up until the jacket was safely returned. It’s rare to find an airline that values its passengers beyond just the flight experience. This level of commitment from Air Bucharest truly sets them apart. I will always appreciate their outstanding service and recommend them to anyone looking for a customer-friendly airline.